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Posted in 2020, Challenge, humor, kathy70, Uncategorized, Writing, Yes

Challenge # 22 The Runaround

These challenges come from a small writing group.  We have a large series of random questions that we answer and share.  The goal is to answer at least one per week.  (Sort of like being in a writing class where you are assigned the topic to write about.)

Question:

Have you ever been given the runaround?  What did you do?

20200112_155359

Runaround Sue?

My most recent encounter.  Yes we have all been on the receiving end of someone trying to play pass the buck, it’s not my area of work, your question is way above my pay grade or simply a runaround.  I have worked in a customer service capacity for many, many years and I make it harder for someone to ignore me when I need help.

As an employee in what is considered a service industry there are many things that I have learned along the way.  I try to get the nameless person on the other side of the phone on my side so they don’t hang up on me.  Today it seems very easy to bully or badger a faceless voice at the end of your phone and that tactic rarely works in the long run.  If you happen to get the one person who really cares, you don’t want to lose them.

I recently called my insurance company because of a letter sent to me by a government agency that regulates insurance.  I mainly called because I wanted to know what was up with that.  The person on the other end assumed that I was angry and kept trying to pass the buck and transfer me to another department or another company.  I was just as insistent, in a polite way, that might not really be the best result because I simply wanted to know why this happened, not who was to blame.  I persisted that she needed to listen to my full question regarding this situation.

Eventually, after about five minutes trying to explain the full question, she agreed to look into it.  Then she realized it was something she could handle and said she would do that.  It took explaining repeatedly, using slightly different phrases each time for her to really hear me.  I think the one that got her was when I said   “This sounds like I am living in crazy town.”  She actually laughed at my comment, that was when I knew she heard me.

I, have since had another situation where the person heard only half of my question and said she needed to transfer me.  Again, I said please hear my whole question and then tell me who to talk to.  She had the perfect answer for me and it worked beautifully.

Many of the companies judge the employee based on volume not on quality.  If you answer X number of calls does not make you a better customer service person, yes volume is important, but so is quality.  I would call and compliment each of these agents because they both helped to resolve my problem.

Moral of this story is that it has been a few weeks and the situation is cleared up.  Make them laugh or cry or cringe in horror at your story, never blame the person on the phone unless it truly is the last stop.  Most of the people doing the job are just like us and trying to survive one phone call at a time.

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Posted in 2019, Quilts, Sewing, Travel, Uncategorized, Yes

Drunkards Path II

With more than 600 quilts on display in the Mountain Quiltfest 2019, I still have a ton of beautiful quilts to show you.  This is from that same group requirement with the drunkards path block.

It almost defies logic that the same block makes up these 2.

The same blocks with variations.  Amazing.

These have added a very modern twist.  It almost defies logic.

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Thursday Doors – Halloween Starts

It’s October and in some households Halloween had already begun. With a small change to these doors some are ready to welcome all the costumed visitors. As a child Halloween lasted, in my mind, at least 2 months long. First trying to decide on a costume, next pulling together all the components to create it. Finally being on an extreme level of sugar high for a month eating all the candy I collected.

With considerable restraint I offer up a few houses that have begun the Halloween decorations. Since I don’t know any of the people living in these homes, it may be all the decorating they do. I really like the ease of putting 2 uncarved pumpkins by the front entry.

#thursdaydoors

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Thursday Doors – Real + Fake

The first 2 doors are from mansions on the north side of Chicago. These are from homes built during the “guided age” and did not make it in an earlier post.

The third door is built into the scrim for the play “Fiddler On The Roof” at the Lyric Opera House in Chicago. This door was used to introduce some of the characters and some of the props.

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Thursday Doors – Lions

Had a discussion recently about who had better Lions, Chicago or another city. While walking in the Wicker Park area I came across 2 homes with lions guarding the front. One looks like it was an original part of the home, the second seems to be added at a later date.

I have also included a couple of lions from last weeks doors (just the lions) and it looks like the same situation. One is much older than the other. Can’t leave out our lions in front of the Art Institute of Chicago.

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Thursday Doors – Old Town

Old Town is an area on the North side of Chicago. It is famous for many reasons but just one is Second City, the comedy club. There are far too many famous people who got their start here to list and it is still doing the same for comedians today.

The area has many beautiful old houses and was originally an area where German immigrants settled. It also became a hip or rather a hippie type area with cute shops and old dark bars. It is still thriving today and has changed some of the old for the new but still a vibrant eating and shopping area.

I did find some lovely old homes and a few doors to share.

This was from a portion of only one block. I really liked the two doors that mirrored the porch covering. Some of the space has been replaced with large new apartment buildings but there is also a lot of charm. Definitely worth a stop on your next visit to Chicago.