Featured
Posted in 2020, Challenge, humor, kathy70, Uncategorized, Writing, Yes

Challenge # 22 The Runaround

These challenges come from a small writing group.  We have a large series of random questions that we answer and share.  The goal is to answer at least one per week.  (Sort of like being in a writing class where you are assigned the topic to write about.)

Question:

Have you ever been given the runaround?  What did you do?

20200112_155359

Runaround Sue?

My most recent encounter.  Yes we have all been on the receiving end of someone trying to play pass the buck, it’s not my area of work, your question is way above my pay grade or simply a runaround.  I have worked in a customer service capacity for many, many years and I make it harder for someone to ignore me when I need help.

As an employee in what is considered a service industry there are many things that I have learned along the way.  I try to get the nameless person on the other side of the phone on my side so they don’t hang up on me.  Today it seems very easy to bully or badger a faceless voice at the end of your phone and that tactic rarely works in the long run.  If you happen to get the one person who really cares, you don’t want to lose them.

I recently called my insurance company because of a letter sent to me by a government agency that regulates insurance.  I mainly called because I wanted to know what was up with that.  The person on the other end assumed that I was angry and kept trying to pass the buck and transfer me to another department or another company.  I was just as insistent, in a polite way, that might not really be the best result because I simply wanted to know why this happened, not who was to blame.  I persisted that she needed to listen to my full question regarding this situation.

Eventually, after about five minutes trying to explain the full question, she agreed to look into it.  Then she realized it was something she could handle and said she would do that.  It took explaining repeatedly, using slightly different phrases each time for her to really hear me.  I think the one that got her was when I said   “This sounds like I am living in crazy town.”  She actually laughed at my comment, that was when I knew she heard me.

I, have since had another situation where the person heard only half of my question and said she needed to transfer me.  Again, I said please hear my whole question and then tell me who to talk to.  She had the perfect answer for me and it worked beautifully.

Many of the companies judge the employee based on volume not on quality.  If you answer X number of calls does not make you a better customer service person, yes volume is important, but so is quality.  I would call and compliment each of these agents because they both helped to resolve my problem.

Moral of this story is that it has been a few weeks and the situation is cleared up.  Make them laugh or cry or cringe in horror at your story, never blame the person on the phone unless it truly is the last stop.  Most of the people doing the job are just like us and trying to survive one phone call at a time.

Featured
Posted in 2019, Quilts, Sewing, Travel, Uncategorized, Yes

Drunkards Path II

With more than 600 quilts on display in the Mountain Quiltfest 2019, I still have a ton of beautiful quilts to show you.  This is from that same group requirement with the drunkards path block.

It almost defies logic that the same block makes up these 2.

The same blocks with variations.  Amazing.

These have added a very modern twist.  It almost defies logic.

Posted in Uncategorized

Thursday Doors – Bird House

I walked a different route today and found this beauty. This truly made the entrance to this modest little house look very grand indeed. I’m not sure if any of the bird houses are occupied but it certainly looks charming.

It might have been fun to hang out and see if a little white haired lady in a long black dress came out as if in the cartoon with “Tweety”. That just might be my costume this fall for Halloween and I would go to this house just for the photo opp. HA.

Posted in Uncategorized

Rant – A Little

I am an almost 75 year old great-grandmother. Pretty much out of shape and no longer much of an agitator, try to mind my own business.

About 10 days ago I went to a chain for a haircut. I had last gotten it cut in March and it really needed a trim. The cut in March from the same chain but different location was one of the best in a long time. Just needed it trimmed following the prior cut.

I came out with Sally Field a la Steel Magnolias helmet head. Sort of like the picture below.

Helmet Hair

I went out of town for a week after her first time cutting and was not able to come back in with 7 days. Not one person noticed the length or style of my hair which should have been very different for me.

Today I went back and never asked for a free cut. I did ask her if she could follow my request for the cut. At the end of the first cut she did say it needed to be washed and product added. I told her that was a BS answer and could not cover up a bad cut.

She then decided to not cut my hair at all today,

Next person listened and I left with an adequate hair cut. To guess that I have had over 300 hair cuts in my life is probably an understatement. I do know my hair. Rant over. I did also write corporate and expect nothing.

She did say she spoke to the owner and they were going to ban me forever. I think I may need to set up a 1 person picket line in their parking lot.

Ha. I found my sign.

Posted in Uncategorized

It’s A Quilt Show

It has been a couple of years since I had the joy of attending a quilt show. There have been a number of virtual shows, but it certainly is not the same. There is joy in the visual of the work, the skill and the choices made by each quilter. This was wonderful to see over 400 quilts in one space.

I have photos of just a few. I hope you enjoy them. The first was judged best in show of the large quilts. I have a full shot and a couple of closeups.

None of these are my quilts nor do I know who made them. It is just a small sampling of the beauty that was available at the Mountain Quiltfest this year.

Best in show, large.
Posted in Uncategorized

Jack – 99 words

Somehow I know this will be my year. Jack came into my life during the pandemic and I could not help but fall in love with all the time we spent together. This could be my second chance at fulfilling all my fondest wishes.

Registration rules require that I call him “Hit The Road Jack” instead of just the Jack that I wanted. I just know this is my year to win the Kentucky Derby and Jack will be the one. I see it now the roses draped across the neck.

Alarm rings, must get up for work now.

Posted in Uncategorized

Thursday Doors – No Corner Store

At one time in my neighborhood in Chicago most blocks had at least one storefront building, in some cases it was a corner building to catch the travel from 2 directions but sometimes it was in the middle of a block and today they are mostly gone. My block had 4, on the left side as I looked out across the street was a small grocery store and the family lived on the second floor. Across the street almost directly in front of us was a neighborhood tavern with a pool room attached. Then on the right side corner across the street was another neighborhood tavern with 2 flats above it and one was occupied by the owner of the building.

On my side of the street on the right side was my favorite store, a small candy store and the owner lived in a small apartment in back of the store with her daughter and son-in-law living in a 2nd floor apartment. Here is where I spent my $.75 I earned by helping a neighbor keep an eye on her children while she was writing a book. Almost all of it was penny candy. WOW.

Today that is valuable real estate and the small stores did not survive. Here are a few examples of how the stores have been disguised to create another apartment in the buildings that survived the wrecking ball.

Part of old windows bricked up
Windows here are covered with wood.
These are framed to appear as 2 windows on each side.
Foux rock and wood siding around smaller windows

Posted in Uncategorized

Thursday Doors – Poland

We visited Krakow Poland in 2019 and managed to capture a few doors in our wandering around the city. These are wood and at least 10 feet tall. Most of the buildings they are on were a couple hundred years old.

Many of the doors have graffiti on them but for my first grouping I chose these beauties. They are even more impressive in person.

Posted in Uncategorized

Thursday Doors – Spring

Today I was wandering out in the suburbs in an area of nice but very repetitive doors, nothing to make one sit up and take notice. So my choice were a couple of doors that made me feel it was spring. We had some very cool days but a lot of sunshine.

An adorable bunny in the flowers.
Very attractive gray house and yellow door.

The sunshine really felt wonderful today and made the cool weather not as cold. Lots of spring flowers bursting into bloom really helps. Hope you have a sunny day.

Posted in Uncategorized

Thursday Doors – Witchy?

Here is my door for today.

This charming door is on a house nearby that I often walk past. In the middle of large lake front homes is a charming smallish home. Possibly a 3 or 4 bedroom home that is about 80 years old ( most in the area are 130 to 150 yo).

We love the door that sets it apart from all the others. Looks like they found it in a mideavil castle. We refer to it as the witches door with fond feelings because of the half-moon.