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Posted in 2020, Challenge, humor, kathy70, Uncategorized, Writing, Yes

Challenge # 22 The Runaround

These challenges come from a small writing group.  We have a large series of random questions that we answer and share.  The goal is to answer at least one per week.  (Sort of like being in a writing class where you are assigned the topic to write about.)

Question:

Have you ever been given the runaround?  What did you do?

20200112_155359

Runaround Sue?

My most recent encounter.  Yes we have all been on the receiving end of someone trying to play pass the buck, it’s not my area of work, your question is way above my pay grade or simply a runaround.  I have worked in a customer service capacity for many, many years and I make it harder for someone to ignore me when I need help.

As an employee in what is considered a service industry there are many things that I have learned along the way.  I try to get the nameless person on the other side of the phone on my side so they don’t hang up on me.  Today it seems very easy to bully or badger a faceless voice at the end of your phone and that tactic rarely works in the long run.  If you happen to get the one person who really cares, you don’t want to lose them.

I recently called my insurance company because of a letter sent to me by a government agency that regulates insurance.  I mainly called because I wanted to know what was up with that.  The person on the other end assumed that I was angry and kept trying to pass the buck and transfer me to another department or another company.  I was just as insistent, in a polite way, that might not really be the best result because I simply wanted to know why this happened, not who was to blame.  I persisted that she needed to listen to my full question regarding this situation.

Eventually, after about five minutes trying to explain the full question, she agreed to look into it.  Then she realized it was something she could handle and said she would do that.  It took explaining repeatedly, using slightly different phrases each time for her to really hear me.  I think the one that got her was when I said   “This sounds like I am living in crazy town.”  She actually laughed at my comment, that was when I knew she heard me.

I, have since had another situation where the person heard only half of my question and said she needed to transfer me.  Again, I said please hear my whole question and then tell me who to talk to.  She had the perfect answer for me and it worked beautifully.

Many of the companies judge the employee based on volume not on quality.  If you answer X number of calls does not make you a better customer service person, yes volume is important, but so is quality.  I would call and compliment each of these agents because they both helped to resolve my problem.

Moral of this story is that it has been a few weeks and the situation is cleared up.  Make them laugh or cry or cringe in horror at your story, never blame the person on the phone unless it truly is the last stop.  Most of the people doing the job are just like us and trying to survive one phone call at a time.

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Posted in 2019, Quilts, Sewing, Travel, Uncategorized, Yes

Drunkards Path II

With more than 600 quilts on display in the Mountain Quiltfest 2019, I still have a ton of beautiful quilts to show you.  This is from that same group requirement with the drunkards path block.

It almost defies logic that the same block makes up these 2.

The same blocks with variations.  Amazing.

These have added a very modern twist.  It almost defies logic.

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Today’s Blooms

As I was out and about in the city today I found some very fun Blooms in purple. And we all know the color purple does not like to be overlooked and ignored. One if these offerings is a tiny phlox stem that pushed its way at the edge of the sidewalk. The pansy was a decorative element to an outdoor eating area. The chive flowers are from a small container garden. This is way more explanation than they need. But these all put a smile on my face.

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Thursday Doors

Today’s doors are from duplex houses. Not a lot in the Wicker Park neighborhood of Chicago. I found these and loved the doors being unique.

Even though the building is one and the doors are the same style, the doors are very different. I do like the way they painted to enhance the beautiful doors.

These homes selected the same colors.

Only the numbers of the homes are different on these doors. They are like twins who only want to be a little bit different.

#ThursdayDoors

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Thursday Doors – My House

Part of what I am looking at with doors are houses similar to the one I grew up in. It has been torn down and replaced with a true McMansion now on 2 city lots with it’s own basketball court indoor and outdoors.

What I am presenting to you today are some of the “cottage” style homes that have some of the same attributes as my childhood home. Since I dabble in a couple other forms of art I have wanted to do a painting just for me. My home will be a compilation of the door from one, the roof line of another and so on. This will only be in my faded memory since I have not yet found adequate photos , but I can still smell the flowers that grew there.

#thursdayDoors

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Thursday Doors – One Block #4

These are the three level apartment buildings on the same block and all about the same age in terms of building. While there is not a lot of variation each seems to have it’s own personality. Some of that is presented in the different colors and styles of doors.

This was really a delightful journey that I took in this series. I walked this block to school for all 8 years of elementary school. In the middle of the block was a small candy store that also sold some school supplies. I was sure to stop if I had a quarter to spend and would stop after school for some candy. Sadly the building with the store was no longer there, it has been replaced by a newer house.

Also noticed the yellow and blue lights in support of the people of Ukraine 🇺🇦.

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Thursday Doors – One Block #3

In some of the Chicago neighborhoods the 2 story homes are called cottages. Typically it was a single family home. All of these have the 1st floor of the home partially below street level. The drains into the sewer system in this area is excellent which allows people to live below street level with no problems.

Didn’t mean to capture someone going home. Sorry sir.

The first 2 homes have exterior stairs added to the separate entrance of these homes. The third picture shows the entrance below street level and looks like a single family home.

This final cottage home on a raised street has 3 mailboxes so I am not sure how they divided it. From the exterior it looks like 2 apartments but it must be hiding something. I may have to go back and take a second look. #thursdaydoors

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Thursday Doors – One Block #2

All these homes are from one block in the city and are the older or original homes, my favorite type. Nothing against the newer ones and I will post those one day.

This first was the only grey-stone on the block, while you find many scattered throughout the city this was the only one here. That tells me it may have been built at a different time and/or by a builder from another part of town. Perhaps the original owner saw a home and wanted it duplicated. But it certainly stands alone on this block.

Love all the ornate details.

Two at the opposite end from the grey-stone that look like they were originally small stores or shops of some type. #thursdaydoors

One more that looks like it may have lived another life. A small grocery or candy store or perhaps the local tavern now converted.

Love the brick work.
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Thursday Doors – One Block #1

While this title may not make sense, I hope it will eventually. These photos were all taken from just one city block. I only took the old homes as many houses were already replaced on this block.

There is a secondary attribute which is incredibly interesting to me. This is one of the streets in the city that was raised to make it level with surroundings. Many of the homes first level is below the level of the sidewalk by several feet. Many of the new homes built here have leveled off to the sidewalk and that is not as interesting to me.

This house is a good example of just how much the street was raised.

Street level is a good five feet above it. At one point some of these homes had storage sheds under the sidewalk. The city eliminated that as a major hazzard.

Blue and yellow lights for Ukraine. 1/2 flight of stairs below street.
Look up to first floor of this home.

I will be sharing more of this block. These are just the first three. I am not sure if I like the doors as much as the unique elements of the homes. I hope you enjoy.

Posted in 2022, Uncategorized

My Oscar Buddy

I have a good friend who has been in regional theater and some TV shows over the years. We had a tradition of watching the Oscars together apart. I was at my home and she at hers. We spoke over the phone during commercials only. I was not the only person she was having conversations with. Other actors, friends and family all were a part of Oscar night.

Currently she is in a long term health care facility due to the trauma of a debilitating disease. Sadly we are no longer able to hold the same kinds of conversations.

The first thing I wanted to do after “the slap heard ’round the world” was talk to her on the phone. So I’m not sure if I am saddened by her disease or the disease of mankind.

One is a physical onslaught of a body and mind and we have no control. The other is a closing of a mind with intent and purpose. It’s a disbelief of what we all saw together that it was not real. I don’t want to play armchair psychology, but many people are. My decision is to let things marinate and come together naturally and the truth will emerge from the mud.

This shift in society is difficult to watch and I am getting into a much too heavy subject. I miss my friend and I am sad for us. She probably was not even watching TV this week